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"Creating the Ultimate Doctor-Hygiene Patient Exam"

  • 13 Apr 2017
  • 6:00 PM - 9:00 PM (EDT)
  • North Ridge Country Club, 6612 Falls of Neuse Road, Raleigh, NC

Registration

  • It seems as though the examination portion of the hygiene visit often lends itself to increased stress. Creating the Ultimate Patient Experience means you should: let go of the idea that a prophylaxis appointment is all the patient needs, don't wait until the last five minutes of the appointment to have the exam, and use visuals to replace wordy descriptions.

    Objectives:
    Screenings to discover priorities
    Continuity that drives case acceptance
    Enrollment skills for treatment prior to symptoms
    Gaining commitment & closure

Registration is closed


"Creating the Ultimate Doctor-Hygiene Patient Exam"

Five Keys to Creating an Ultimate Patient Experience

We've all been there.  Frustrated! It seems as though the examination portion of the hygiene visit often lends itself to increased stress.  See if any of these scenarios sound familiar:    

  • The doctor wonders how many times he has to ask his hygienist to please have intra-oral pictures displayed and radiographs ready when he or she enters the room!             
  • The clinical assistant and hygienist's blood pressure starts rising because it took forever to get the doctor in hygiene, and now it's taking forever to get the doctor out!       
  • The patient's tension rises from a feeling of being rushed, after waiting 10-15 minutes for the doctor to complete a 2 minute examination!             
  • The administrator sighs in frustration as yet another patient complains about the fee for the doctor's exam since, "He/She was only in there a minute, and besides, she said everything was great!"

While there are many element to consider in creating an ultimate exam within the hygiene appointment, preventing these frustrations on a routine basis can be accomplished with entire team support.  Here a few considerations for achieving an ultimate experience:                                           1) Let go of the idea that a prophylaxis appointment is all the patient needs!                                                                         2) Don't wait until the last five minutes of the appointment to have the exam.                                                                          3) Use visuals to replace wordy descriptions

Objectives:  

  • Screenings to discover priorities 
  • Continuity that drives case acceptance 
  • Enrollment skills for treatment prior to symptoms     
  • Gaining commitment & closure      
3 CE Credits

     Karen Davis, RDH, BSDH

International speaker Karen Davis is founder of Cutting Edge Concepts.  With insightful humor and how-to information, she delivers the timely and effective messages dental industry members need to succeed in today's world.  Karen is also a practicing dental hygienist in Dallas, Texas.  Karen received her Bachelor of Science in Dental Hygiene from Midwestern State University.  She has served on numerous advisory boards in the profession, and is considered a Key Opinion Leader to several corporations.  Dentistry Today has recognized Karen as a "Top Clinician in Continuing Education" annually since 2006.  She is an accomplished author and continues to share her passion for practicing on the cutting edge of the profession.  Karen is an independent consultant to the Philips Corporation, OraPharma Inc., and is affiliated with PerioSciences, Inc.

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